Caliente Styles

Terms and Conditions

1. Introduction

Welcome to Caliente Styles! By accessing or using our website and purchasing products from our online store, you agree to abide by the following terms and conditions. Please read them carefully before making any purchase.

2. General Terms

These terms and conditions govern your use of our website and the purchase of products.
By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.

3. Orders and Payments

All orders are subject to availability and confirmation of the order price.
We reserve the right to refuse any order placed with us.
By placing an order, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Payments can be made via credit card, PayPal, or other specified payment methods.

4. Pricing and Availability

All prices are listed in AUD.
Prices and availability of products are subject to change without notice.
We strive to ensure that all details, descriptions, and prices which appear on our website are accurate. However, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

5. Shipping and Delivery

Shipping costs and delivery times may vary depending on your location and the shipping method chosen.
We are not responsible for delays caused by customs or other unforeseen circumstances.
Once your order has been shipped, we will provide you with a tracking number to track your shipment.

6. Returns and Refunds

Please refer to our Return Policy [link to your return policy] for detailed information on returns and refunds.
To initiate a return, contact our customer service team with your order number and reason for the return.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Caliente Styles or its content suppliers and is protected by copyright laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without express written permission from us.

8. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or products.
Our liability is limited to the maximum extent permitted by law.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice.
Your continued use of our website after any changes signifies your acceptance of the new terms and conditions.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Adelaide, South Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at hello@calientestyles.com.au.

Return and Refund Policy

1. Return Timeframe

Customers can return items within 30 days of the purchase date for a full refund or exchange.
Items must be unworn, unwashed, and in their original condition with all tags attached.

2. Non-Returnable Items

The following items are not eligible for return:
- Intimate apparel (e.g., underwear, swimwear, lingerie)
- Custom-made or personalized items
- Sale or clearance items
- Gift cards

3. Proof of Purchase

A receipt or order confirmation email is required for all returns.

4. Return Process

To initiate a return, please contact our customer service team at hello@calientestyles.com.au
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide you with a return authorization and instructions on how to send back the item(s).

5. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
If you are returning an item due to our error, we will cover the return shipping costs.

6. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

7. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team for assistance.
Exchanges are subject to product availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately so we can resolve the issue.

9. Contact Information

For any questions or concerns about our return policy, please contact us at hello@calientestyles.com.au